Customer Testimonials

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DealerRater Jan 12, 2018

Whether you are buying a,new car, shopping for one,lookokng around. Give Russell's a chance, you wont regret it. They are upfront, genuine & no runaround. If you need service, the Service is excellent as well. They don't do anything to your car without your permission. They tell you prices up front, nothing is hidden.

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DealerRater Jan 1, 2018

Very helpful in finding what I was looking for, however 2 days after purchase my car won’t start. Pray that they will be able to find the prob and repair it quickly, but really concerned.

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DealerRater Sep 10, 2017

I love the customer service at this dealership. The gentleman who sold me my Accord, Mr. Neil Nesler, recognized me walking around the lot and made it a point to come by and say hello. I forgot my correct service appointment time and was over 30 minutes late. I appreciate Nick Tate for being understanding of my forgetfulness. He called my cell as soon as the service was complete, and was very detailed in making sure I was aware of the condition of my car, and what recommendations I may consider on future visits. I was also impressed with the fact ...

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DealerRater Mar 5, 2017

Keith Tilley, Carlos, & Joseph Sowell in the service department are A+. Neil Nesler was a fantastic internet car salesman. The Russell Honda extended family are the reason why I drive from Hot Springs (1 hr. and 54 minutes, 110.6 miles, at a fuel cost of approximately 1/2 tank of gasoline; round trip under excellent driving conditions) just to get an oil change. And NO, I do not have free oil changes for the life on my Accord's ownership. Save yourself some time, buy your vehicle from Russell, and make sure you attend the Honda Owner Workshop. I promise, you will walk away ...

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DealerRater Oct 19, 2016

Russell is a no nonsense dealer, I appreciate the honest crew, you can believe the repairs are top notch and are ready when promised. Family owned seems to carry thru to the employees.

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DealerRater Jul 8, 2016

Whether buying a car from Jimmy or having our cars serviced, they have excellent customer service. They are all professional, honest and friendly. I have purchased two vehicles from Russell Honda.

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DealerRater Jun 6, 2016

The service I was given at Russell Honda was well worth the 2 hr trip. I didn't purchase a car here, but would consider it after the professional care I received. After making me a new key and programming it to my car, Carlos ran my VIN in their computer and saw there was a recall and they replaced the part that day. That, and the professional and efficient service I received was so impressive. If you think this service dept isn't great, bring your car to my town - you'll be lucky to get it fixed in ...

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DealerRater Mar 25, 2016

Whether it is routine maintenance or other reasons for needing service on my Hondas, I have always gotten great service at Russell Honda. Russell Honda's Service Dept sets a very high bar and should be a model for other service departments.

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DealerRater Mar 9, 2016

I always have good service they are all friendly and nice. Never have any trouble. Have bough several cars from Honda always found them to be first class O

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DealerRater Mar 8, 2016

I had a warranty issue with the sunroof not opening properly. I brought the car in and was very pleased with service dept. They took me to work and picked me up and the car was just like new. Very happy!

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DealerRater Feb 28, 2016

Russell Honda has always gets me in quickly and they just don't do a quick oil change. They always look the entire vehicle over letting me know if there is anything I should be concerned about. If they do find something they leave it to me to make the decision as to what I would like to do. There has never been any pressure to get it done through them. They just let me know about what they have found and what they recommend.

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DealerRater Feb 27, 2016

I find myself looking forward to my service visits because I know I will always be taken care of at Russell Honda. I am never there for more than an hour, and the service team is always very kind. They take the time to explain the service to me and let me know of anything that I should be aware of. Even though I'm not in need of new break pads, they explained when I should expect to purchase them. Allowing me to plan ahead for the further maintanence of my Civic. There was some confusion of what all ...

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DealerRater Feb 18, 2016

This dealership goes above and beyond to provide wonderful service to its customers. They even go so far as to get my records from another dealership to verify I was not due for any service or recall. Wonderful customer service and I love that the manager of the service department is working along side his guys to provide a great experience from the top down.

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DealerRater Feb 17, 2016

I did not purchase my last Honda from Russell but I continue to get it serviced with Russell Honda. I live in West Little Rock and it is worth the drive. I know that I will receive the best, most honest service. I had my tires rotated and oil changed in West Little Rock and was told that I needed new rear brakes and rotors. I thanked them and took my car to Russell Honda and had them check it out for me. They confirmed my suspicion, there was nothing wrong with my brakes, 40% life still left and rotors were ...

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DealerRater Feb 11, 2016

This is the best service department I have ever experienced. Great staff from service writers like Adam to the techs who do all the work. Convenient Saturday hours. My car has always been done before the estimated time. Always a pleasure to take my CRV to Russell for service.

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DealerRater Feb 11, 2016

Their Service Department is the best!! I have used it for 32 years. They are friendly, attentive and very knowledgeable. I have never had a bad experience. Highly Recommended!!

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DealerRater Feb 4, 2016

All of the service reps are courteous and professional. I feel at home at Russell Honda! I have purchased three cars over the years from your dealership and all were high quality. Stay vigilant for that is what separates the truly excellent to the mediocre. Best regards, Dr. Jay

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DealerRater Feb 4, 2016

Russell Honda is the epitome of excellent customer service. I have received nothing but incredible service with every Honda I have owned and taken care of through Russell's service department. Very friendly and very reliable.

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DealerRater Feb 4, 2016

Great people and service. I was helped immediately and was treated with the utmost respect. I will be back for all my needs. Thank you.

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DealerRater Dec 10, 2012

This is the place to buy a Honda & have it serviced. You are greeted by every employeed at the business. Noone rushes out to try & sell you a vehicle. They have a straight foward business approach, no runaround, no hassle pricing. Most sales reps have been there a long time so you see the same faces each time. Service is top notch, nice waiting area, free wifi as well. I recommend them as another dealer i went to wants to hassle about the price. I don't have time for that.

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