Customer Testimonials
Carlos is “customer service “ personified. He was very helpful i answering my questions and put me at ease immediately even though my husband who was ill usually manages our service visits. I highly recommend him.
Quality dealer
I am extremely skeptical of dealerships as much as the next guy. There was hesitation to take my 2018 honda pilot in for service when I noticed a check engine light on. These guys were extremely prompt and courteous. They diagnosed my problem nearly immediately and informed me it was covered under my warranty. The service center was top notch in the handling of my situation. They have earned my respect and trust. I will definitely take my car back for any future repairs. Best part was that they did not try to up sale or try to make me buy ...
I have to put special thanx to Mr nick tate, he helped with my tire issue.
I’ve been car shopping for the last few weeks. After having a bad experience at the Honda dealership in Little Rock, I felt discouraged with the whole car buying process. I was told they had a car coming for me from a sister store. After a few days with no update, I checked in and was told it was still on the way. A week and a half later I found out that they didn’t even have a vehicle for me and couldn’t seem to locate one. I decided to look at other dealerships online and found ...
I’ve been car shopping for the last few weeks. After having a bad experience at the Honda dealership in Little Rock, I felt discouraged with the whole car buying process. I was told they had a car coming for me from a sister store. After a few days with no update, I checked in and was told it was still on the way. A week and a half later I found out that they didn’t even have a vehicle for me and couldn’t seem to locate one. I decided to look at other dealerships online and found ...
Our customer service agent Carlos at Russell Honda went above and beyond to have a crucial part overnighted and installed. We had VERY little time to have the repair made but Russell got it done. We are so thankful.
I was driving home, headed to an appointment. Suddenly I heard Air, hissing noise and I Freaked out. I w stopped at Oil changing business. They were able to partially secure it, so I could get to Honda. I LOVE YOU RUSSELL HONDA, YOU TOOK CARE OF ME 10 MINUTES BEFORE CLOSING!! GOD BLESS EACH ONE OF YOU!! YOU ARE TRULY ALL ABOUT YOUR CUSTOMERS ❤
Love the sales side....well, at least the guy I usually use. I don't know about the rest of them. The service department though is not great and is getting worse. Guys are short and unhelpful on the phone. Edited 4/5/21 to say that the service side has stepped it up since my last review. Always take my car there for service and they have been very helpful and friendly. Changed from 3 star to 5 star.
I will continue to buy from Russell Honda again and again and refer them highly. Top notch customer service, straight forward, and pleasant. Neal listened to what I wanted and how much I wanted to pay and made it happen... no over promising, no BS, no pressure and very thorough. Brent in finance did just the same. Thank you guys for a job well done!
I just completed my second car buying experience with Russell Honda, more specifically working with their salesman Wilbur. Wonderful service as always! Since buying my car from Matt in 2018 I have always stuck with Russell for my routine maintenance and as soon as it came time to upgrade to an SUV I knew exactly where I was going. These guys go above and beyond to get you the best deal, get you what you want, and get things done quickly. I literally cannot think of one negative thing to say about this dealership. I was hesitant to make the plunge ...
I would highly recommend the Russell Honda Service department! We were on a cross country road trip over the holidays when our car suddenly shut down on us in the middle of the high way. When we started it back up, the check engine light was on. Not wanting to drive 13 more hours with 3 kids 6 and under without ensuring the vehicle was in good condition, we frantically searched for a Honda dealership nearby. Despite it being 2 days before New Years and the service center being swamped, they were able to fit us in within 30 minutes and had our problem checked ...
My first experience with this dealership has been great so far. We had a couple of bumps during the purchasing process, but they did their best to satisfy this customer. The sales rep who assisted me was Neal. He listened well and answered all of my questions. Today, I am enjoying my new HR-V Sport. I left a different dealership because of poor customer service; it's the service department that truly determines the quality of professionalism and customer care. I expect to have a great experience here.
This was 4 years ago so memory is a tad rusty, But my mom purchased a 2016 Honda HR-V EX-L Navi finished in Mulberry Metallic, My mom was super proud because it was off showroom floor! Salesman was al. Although the car was traded in at another dealer (missed her old car) after a whopping 7 months, but during that time we loved it! My mom has 2 jeeps prior to the honda and once warm weather hit she was starting to miss the top and doors off so we traded in for a jeep. And a little extra detail, We now have a ...
Mother bought 3 Honda's from Russell. She had nothing but EXCELLENT and honest service from the sales staff to the service department, even when trading up, they gave her top dollar.
Great experience. Carlos always walks me through everything I need to know. Can't recommend him enough. Thanks to the whole team.
I’ve been coming to Honda since I bought my my car here in 2016. I’ve had nothing but a great experience and highly recommend Joseph in the service department. He is amazing! He deserves 10 stars!
Excellent!!! All service people were professional, polite, and respectful. The service advisor explained what was needed and showed me an issue while my vehicle was on the lift. Ladies, you know that sometimes servicemen can be hesitant to address females, but these men treated me as fairly as they would a man. My 1999 CRV is riding well; feels solid. They added a free vacuuming, car rinse, and cleaned out some leaf debris from the wiper area. Very nice. The service was expensive, but I have a greater peace of mind as big issues were addressed. One caution, no service people ...
I bought my first vehicle on my own from Russell about a week or so ago. My sales person was Eric Flowers. He was very patient, answered every question I had and it was the best experience. I had been to another dealership that was uncomfortable and I felt very forced to purchase a vehicle I wasn't crazy about, but luckily was able to leave. My deal with fair and future costs were even brought up in regards to tires when comparing to another vehicle. This is the second vehicle I have been involved in purchasing from Russell and ...
I had literally looked all over the country and online for a Jeep Renegade. I called multiple dealers and very few were helpful or nice. Right when I was about to give up, Russell Honda had just gotten one traded in and it was exactly what I was looking for. Now for the review...the people at Russell Honda were awesome! I was driving from Mississippi to pick up the car and Eric and Emily were so helpful and nice the entire buying process. On a side note, Russell Honda does a great job at detailing as well.
David Ly
From entering the dealership and meeting my Salesman, Dennis Ryan, and one of the Finance Managers, Brent Graham, the rapport was respectful, kind, honest and no pressure. They were both very knowledgeable, listened to me and helped me to select the perfect vehicle for me. The Finance Managers, Bill Uttrich and Ronnie Adam's were above considerate and helpful. Five minutes after I left the lot, I was rear-ended. The General Sales Manager, Richard Wyatt, personally came to the accident scene. He was very reassuring and helped to calm me down. He even spoke to my Family by phone to ...
Come in this weekend for our big president’s day sale
Truly, the service at Russell Honda is exceptionally fantastic! Cydney with sales and Brent with finance are courteous, direct, and make a deal promptly. The vehicle is perfect for me personally! Absolutely, I am very thankful and I do recommend Russell Honda!
If you have marginal credit and want to drive a new honda. You will need at least 1500 down but you can ride in a new honda. Go to russellhonda.net Fill out an app and brent will give you a call
The customer service is fantastic here as to be expected in a big dealership. But I had around a 3,000 dollar bill and I get home and my service light came right back on the same day. I took it to a different and more affordable mechanic and they got me fixed up and they didn't try to sell me on thousands of dollars of repairs either. I had to take a small loan for this 3,000 dollar bill and I do not feel 100% satisfied that I got my money's worth. Again, very nice people here. But they are constantly ...
We have two older Hondas and Carlos steers us straight in recommending what needs to be done and when, and goes the extra mile in taking care of our needs. Everyone there is very nice. I appreciate these guys very much.
We got a new battery while we were on the road. Russell Honda treated us with respect and told us the truth about our battery. Thank you! We did not catch the name of the mechanic who helped but he was very friendly and truthful.
Bought a CRV here in 2016 from Al. A very positive experience. They knew I did not have a lengthy amount of time to make a deal, and they made the process go swiftly. If you want to buy a Honda, go see Al and the nice folks at Russell.
While on vacation this week, we had some problems with our car. Stopped in at Russell Honda was walked away three hours later with a new CRV. Everyone we dealt with was very professional and helpful. Thanks for a great experience.
Have bought 3 cars from them and loved each and every one. I have had my Accord for 17 years and they have done all the service work on the car. I could not have asked for better care.
I have been a customer both personally and for our business Tipton & Hurst from the beginning. I have also known the Russell’s for a long time and they live and breathe customer service! No matter what they are only a phone call away from absolute satisfaction. Shout out to Carlos our service technician who fixed my daughter’s Honda CRV in less than 24 hours!
All I can say is WOW!! While out of state on vacation our odyssey needed some serious repairs. Fortunately it was covered by warranty, but bad timing considering we were supposed to be on vacation!! Nick Tate in service was amazing! He immediately pulled up a work ticket, and got us into a courtesy car a 2018 odyssey within an hour, and we were back to our vacation. He kept me posted on progress and advised me on every detail going on with the service. This service was so stellar we are considering returning all the way from Florida when we ...
I had a great experience today at Russell Honda and specifically with Nick Tate. I showed up at 9am and they knew who I was and welcomed me by name. They provided me with a nice Honda Civic and made sure I knew I didn’t have to refill the tank. When I came back to pick up my Odyssey at 5pm they had it ready and thoroughly explained everything. When I arrived this morning I asked about getting a wash and they let me know I could add an express wash for $30. When I picked up the car it ...
Left impressed with this business. Want to thank Mitz (Sales) and BJ (Parts) for their awesome customer service. Mitz took his time showing me different vehicles and felt he went above & beyond taking care of me. I'll be making my next vehicle purchase here in the near future thanks to them.
Russell Honda, you went above and beyond today! Thank you for the great service and taking care of the problem. Your service manager is the best!!
BEST Honda I've ever been to! Was on the way to a wedding in Arkansas, and 3 engine/emergency lights came on on my dashboard while driving on the interstate. Being from out of state, we had to look up a Honda in the area. Called this Honda dealership immediately to see if they could fit us in, and they said yes. When we arrived they diagnosed my car immediately and even let the master technician see it. In and out in 25-30 minutes in time to get back on the road! Best customer service I've ever had with ...
Stopped in on a cross country trip needing an oil change. Carlos, the service adviser, got the car in immediately even though I didn't have an appointment. Excellent customer service!
Russell is the best car dealer in the state, for both sales and service. They've been my car dealer since 1996!
I had great experience here!.everything worked extremely well and Mr Mathis went above and beyond to get me in the vehicle i wanted.Very professional and i will definitely be recommending this dealership to family and friends!.
Honest people, great service department
Great service
Russell Honda treats you like family! We’ve been going to them for sales and service for over ten years and you won’t beat their prices on Honda’s and you won’t beat the quality of care they provide in their Service Dept for maintenance and upkeep on your Honda vehicle. I had a 2006 Odyssey EX-L that I finally traded in for a 2012 Pilot Ex-L in 2013. I can honestly say I loved being a mini-van mama and I also love my SUV. Thank you Russell Honda for being so reliable, dependable and top in quality and customer service!
Great customer service and relatively fast service.
The oil change went well.
I recommend Russell Honda if you are looking for a new car and then I recommend that you take it to them to have it serviced. No matter how far you have to drive to buy or to get serviced.
Russell Honda Service Department is awesome! Thanks Nick!
Great place to get your Honda serviced. I've been coming here for years.
Friendly service, but the wait always seems to long.
Excellent Dealership. Sales & the best, second to noone. Very knowledgeable Staff, I won't do business with any other Honda Dealer.
Nice and professional
What for service gouging!
Great service
Everyone is friendly and patient
Friendly staff not your typical car dealer atmosphere
I love, love, love the preowned Honda Pilot that we bought earlier this year, and we had great service today. So impressed so far.
Great dealership, it’s the only dealership that I will take my new Acura MDX for service. You heard right, they service Acura Products to, as they are a Honda product too. Ask for Bobby Sweet , he will take care of you. I say this with all sincerity, as I am a retired American Honda District Manager of 35 years. You won’t be disappointed.
I just bought a 2016 Fit from Russell Honda. Love the car and had a great experience! This was especially nice after having a very disappointing experience at McLarty Honda. David Moore took great care of us. Seriously, if you want a Honda, go to Russell and see David Moore. Great dealership, wonderful salesman.
Went in to get my shifter replaced. Kind people, fair prices, clean building. They even had a child play area for my 2 yr old! Will be returning for future maintence.
Service techs were excellent. Office staff not so much. When asking about any coupons, was given a $5.00 off my service when there was a $10.00 off coupon available.
Good customer service
Great place to take car for service and good car prices.
(Translated by Google) Excellent (Original) Excelente
Great customer service!
I have taken my cars for service for the last 5 years and have always been treated well.
Always a Wonderful Customer Service Experience in the Service Department
Whether you are buying a,new car, shopping for one,lookokng around. Give Russell's a chance, you wont regret it. They are upfront, genuine & no runaround. If you need service, the Service is excellent as well. They don't do anything to your car without your permission. They tell you prices up front, nothing is hidden.
Great service! Shout out to Joe Sowell great service !👍
Great buying experience
Very helpful in finding what I was looking for, however 2 days after purchase my car won’t start. Pray that they will be able to find the prob and repair it quickly, but really concerned.
I love the customer service at this dealership. The gentleman who sold me my Accord, Mr. Neil Nesler, recognized me walking around the lot and made it a point to come by and say hello. I forgot my correct service appointment time and was over 30 minutes late. I appreciate Nick Tate for being understanding of my forgetfulness. He called my cell as soon as the service was complete, and was very detailed in making sure I was aware of the condition of my car, and what recommendations I may consider on future visits. I was also impressed with the fact ...
Keith Tilley, Carlos, & Joseph Sowell in the service department are A+. Neil Nesler was a fantastic internet car salesman. The Russell Honda extended family are the reason why I drive from Hot Springs (1 hr. and 54 minutes, 110.6 miles, at a fuel cost of approximately 1/2 tank of gasoline; round trip under excellent driving conditions) just to get an oil change. And NO, I do not have free oil changes for the life on my Accord's ownership. Save yourself some time, buy your vehicle from Russell, and make sure you attend the Honda Owner Workshop. I promise, you will walk away ...
Russell is a no nonsense dealer, I appreciate the honest crew, you can believe the repairs are top notch and are ready when promised. Family owned seems to carry thru to the employees.
Whether buying a car from Jimmy or having our cars serviced, they have excellent customer service. They are all professional, honest and friendly. I have purchased two vehicles from Russell Honda.
The service I was given at Russell Honda was well worth the 2 hr trip. I didn't purchase a car here, but would consider it after the professional care I received. After making me a new key and programming it to my car, Carlos ran my VIN in their computer and saw there was a recall and they replaced the part that day. That, and the professional and efficient service I received was so impressive. If you think this service dept isn't great, bring your car to my town - you'll be lucky to get it fixed in ...
Whether it is routine maintenance or other reasons for needing service on my Hondas, I have always gotten great service at Russell Honda. Russell Honda's Service Dept sets a very high bar and should be a model for other service departments.
I always have good service they are all friendly and nice. Never have any trouble. Have bough several cars from Honda always found them to be first class O
I had a warranty issue with the sunroof not opening properly. I brought the car in and was very pleased with service dept. They took me to work and picked me up and the car was just like new. Very happy!
Russell Honda has always gets me in quickly and they just don't do a quick oil change. They always look the entire vehicle over letting me know if there is anything I should be concerned about. If they do find something they leave it to me to make the decision as to what I would like to do. There has never been any pressure to get it done through them. They just let me know about what they have found and what they recommend.
I find myself looking forward to my service visits because I know I will always be taken care of at Russell Honda. I am never there for more than an hour, and the service team is always very kind. They take the time to explain the service to me and let me know of anything that I should be aware of. Even though I'm not in need of new break pads, they explained when I should expect to purchase them. Allowing me to plan ahead for the further maintanence of my Civic. There was some confusion of what all ...
This dealership goes above and beyond to provide wonderful service to its customers. They even go so far as to get my records from another dealership to verify I was not due for any service or recall. Wonderful customer service and I love that the manager of the service department is working along side his guys to provide a great experience from the top down.
I did not purchase my last Honda from Russell but I continue to get it serviced with Russell Honda. I live in West Little Rock and it is worth the drive. I know that I will receive the best, most honest service. I had my tires rotated and oil changed in West Little Rock and was told that I needed new rear brakes and rotors. I thanked them and took my car to Russell Honda and had them check it out for me. They confirmed my suspicion, there was nothing wrong with my brakes, 40% life still left and rotors were ...
This is the best service department I have ever experienced. Great staff from service writers like Adam to the techs who do all the work. Convenient Saturday hours. My car has always been done before the estimated time. Always a pleasure to take my CRV to Russell for service.
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